Australia Post customers claim couriers are failing to wait before leaving a card to call

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How the lockdown is exposing the ‘laziness’ of Australia Post’s couriers – who don’t bother waiting for a few seconds at the door to deliver packages

  • Australia post customers have slammed the postal service on its Facebook page
  • Many claim couriers aren’t knocking or waiting long enough before leaving cards
  • Instead, customers say they are forced to go to post offices to pick  up packages
  • It comes after Auspost announced letter services would be cut amid COVID-19
  • Learn more about how to help people impacted by COVID

Angry Australia Post customers claim couriers are leaving collection cards without attempting to make adequate contact. 

The postal service’s Facebook page has been inundated with complaints that posties are not knocking or buzzing before leaving cards or are failing to wait a reasonable amount of time for doors to be answered. 

This situation was particularly frustrating for affected customers as many have been home throughout the coronavirus lockdown.  

Many claimed they were being forced to leave their homes for a non-essential reasons amid social distancing measures to pick up their packages from Australia Post branches.  

 Australia Post customers have slammed the organisation online, claiming couriers are failing to deliver packages properly. A postman is seen delivering mail on April 14 as the coronavirus lockdown continues 

‘Absolutely disgraceful Australia Post. Your driver rang the doorbell and immediately left today. The height of laziness. Not good enough, I want action taken,’ one person wrote.  

Another added: ‘I received a delivery notice to pick a parcel up from the post office as no one was home. I’m not sure if your couriers realise, Australia Post, but all of Australia is home!!! I know all six of us are! No knock or doorbell was heard. Is this just laziness???’ 

‘Exactly what I’m experiencing again and again. I’m literally sat next to the buzzer too,’ a third comment read.

Someone else questioned ‘So why was I carded when I was home all day? Now I have to make a non-essential trip to pick up a package from the post office. Deliverless, not contactless!’

‘I was home ALL DAY and I have a dog who hears any knock at the door. Our useless delivery driver didn’t knock at all, just left a card,’ another posted.

One man accused couriers of preparing collections cards before reaching homes.  

‘Your drivers fill in failed delivery cards before they attempt a delivery. I caught a courier sliding one under my door, no knock, no wait. Disgraceful. I work full time Monday to Friday, which adds up to 5 days before I can collect my parcel myself on Saturday morning,’ he wrote. 

Some complainants said the situation left them unable to receive goods because they are in quarantine or can not venture outside because they are vulnerable to the virus. 

Customers claim they are being forced to collect parcels from post office branches. People are pictured in a social distancing queue outside a Melbourne branch after the Easter weekend

Customers claim they are being forced to collect parcels from post office branches. People are pictured in a social distancing queue outside a Melbourne branch after the Easter weekend

‘I’ve been in isolation with my 11 year old asthmatic son and relied on your delivery service to knock on my front door to deliver my parcel,’ one woman wrote.

Another added: ‘I am in quarantine – therefore I have been home ALL DAY! And now I can not leave to pick my parcel up. I am so disappointed right now.’

Meanwhile, many others complained of long delays on deliveries.   

An Australia Post spokesman told Daily Mail Australia ‘significant reductions’ in airfreight capacity meant there would be ‘severe delays on the letters and parcels network that Australia Post operates around the country’, particularly for regional and rural communities.

‘Our people are working harder than ever to deliver mail and parcels safely. Our posties and drivers are instructed to knock at the door three times and call out before leaving a card or safe-dropping the parcel,’ the spokesman said.

One man accused couriers of preparing collection cards before attempting to make a delivery

One man accused couriers of preparing collection cards before attempting to make a delivery

‘Sometimes they will leave a card without knocking because of access or safety issues – this could happen even when a customer is home.

‘We are observing social distancing in all our outlets and facilities and have implemented extra safety measures to protect anyone who may need to go in-store. However, these measures also mean that we are unable to simply put on more people, like we would do during peak Christmas periods.’

It comes a day after Australia Post announced letter deliveries would be reduced in the face of unprecedented demand amid the coronavirus pandemic. 

Couriers will now only deliver every second day in metropolitan areas and priority letter services will be suspended until June 30, 2021.

The organisation’s parcel volumes have doubled in the last four weeks, up 80 per cent from last year.

It will also retrain 2000 motorbike posties to help deliver parcels across the country with more people at home and shopping online.

 

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