Schoolboy, ten, sobs as Jet2 cuts short family’s dream holiday in Spain to evacuate them after Foreign Office issued travel ban
- The Mason family flew to Spanish island of Menorca to enjoy a 14-day holiday
- But providers Jet2 emailed them four days in to the trip had to be cut short
- Comes after UK government took Spain and its islands off of air bridge list
- Parents Katy and Ben said sons Ollie, 10, and Dylan, 13, were left ‘devastated’
Heartbroken parents have shared an image of their son in tears after he was told that their dream holiday was being cut short.
The Mason family had headed out to the Spanish island of Menorca to enjoy a much-needed 14-day holiday under the sun.
But just four days in, parents Katy and Ben had to tell sons Ollie, 10, and Dylan, 13, that travel provider Jet2 had told them to return to the UK.
The tour operator has cut short customers’ holidays and is evacuating them from Spain after the Foreign Office issued a travel ban.
Heartbroken parents have shared an image of their son in tears after he was told that their dream holiday was being cut short
‘We were sat in a bar at the end of the island looking at the sunset and we had to turn around to the boys and say “it looks as though we’re going to have to go home early – this weekend”,’ Ben told The Mirror.
He added that Ollie broke down in tears, while Dylan ‘went a bit quiet’.
‘That was it. We gave up at that point because we were trying to book the flights so had to leave to get better phone signal and walked back to the villa. Jet2 have ruined our holiday.’
The 38-year-old, from Bedford, says he published the picture of his distraught son because he wanted provider Jet2 to ‘look at the affect of what they have done’.
But the situation became more painful for the couple when they had to book seats on a flight to bring them home.
The Mason family had headed out to the Spanish island of Menorca to enjoy a much-needed 14-day holiday under the sun. Pictured: Parents Katy and Ben
They had wanted to push the date of their return as far back as possible to make the most of the villa which they had booked separately, but found spaces were disappearing quickly.
‘At one point Katy had the flights in her basket and it timed out and we went back in and the flights were 200 Euros more.
He said that Jet2 should have just assigned everyone a seat on planes back and charged a flat rate instead of causing a mad rush.
Katy, 41, added that the brothers were now ‘coming to terms’ with losing out on part of their holiday.
Jet have said they will refund flights for customers along with the difference of the new flight.
‘We were sat in a bar at the end of the island looking at the sunset and we had to turn around to the boys and say “it looks as though we’re going to have to go home early – this weekend”‘
Dad Ben added that Ollie broke down in tears, while Dylan (pictured) ‘went a bit quiet’
A spokesperson told MailOnline: ‘We are sorry to hear about the Mason family’s situation, and we understand that they have booked a return flight with Jet2.com after we contacted them with their options.
‘We can assure them that any difference in cost between the original and new fares of their return flight will be refunded.
‘We were recognised by the Civil Aviation Authority just yesterday as the only UK airline to refund customers promptly on the back of the COVID-19 pandemic, so we can assure the Mason family we will resolve this quickly.
‘Nobody wants customers to be on holiday enjoying themselves more than we do. It is important to note that we are responding to a very fast-moving situation, with updates coming from the government with little or no notice, and we are having to make complex operational decisions accordingly.’